Refund Policy

At Leavid, we strive to ensure you’re completely satisfied with your purchase. However, we understand that sometimes things don’t go as planned. Below is our comprehensive refund policy, updated as of June 2025, to guide you through cancellations, refunds, and exchanges.

Order Exchanges

Please double-check your selections—size, quantity, design—before you finalize your purchase. We do not offer direct exchanges due to customer selection errors.

✅ What You Can Do:

• Cancel your order within 24 hours and place a new one with the correct details.
• Need help? Contact our support team—we’re always happy to guide you through the process.

Order Cancellations

📅 Cancellation Window: Within 24 hours of order placement.

We accept cancellations at no cost if requested within 24 hours of placing the order.
📨 Email: [email protected]
🕛 Deadline: Within 24 hours after your purchase timestamp

⚠️ After 24 hours, your order enters production and can no longer be canceled, as items are made-to-order.

Returns & Refunds

We accept returns and issue refunds within 180 days of delivery.

Refunds are eligible for:

• Broken or damaged products
• Incorrect design, size, or material
• Orders significantly differing from the product description
• Incorrect items received

Refunds are not eligible for:

• Worn, washed, or altered items
• Damage caused by misuse or external events
• Items without original tags or packaging
• Minor thread flaws or imperfections that are repairable

How to Request a Refund

Email us at [email protected] with the following:

• Order number
• Proof of purchase (e.g., receipt)
• Shipping label or tracking details
• Photos showing damage or defect
• Relevant communication (e.g., email threads)

Do not ship your return until you receive our confirmation email with the return address.

Return & Refund Process

1. Submit Request: Contact us via email with full documentation.
2. Receive Approval: We’ll reply within 2–3 business days with next steps.
3. Ship the Return: Include your order confirmation and tracking number.
4. Processing: Refunds are issued within 2 business days of receiving your returned item.

Refund Timing

Your refund (including original shipping fees) will be processed within 2 business days of confirming the return. Most customers receive funds within 10–15 days, depending on your bank or card issuer.

If delays occur, please contact your payment provider directly.

Return Shipping Disclaimer

Customers are responsible for return shipping costs unless the item was received defective or incorrect.
We are not responsible for:

• Items lost during return shipping
• Damage that occurs en route to our warehouse
• Unapproved return shipments

Questions?

We’re here to support you!

📧 Email: [email protected]
📞 Phone: +1 (706) 203-4348
🕘 Hours: 9:00 AM – 6:30 PM EST (Monday–Friday)
📍 Address: 8173 W 54th Lane, Arvada, CO 80002, United States Of America

Visit our Contact Us page for quick assistance—we’ll make things right.