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You may check out all the available products and buy some in the shop
Return to shopLast updated: June 9 2025
Shopping Information
| Question | Answer |
|---|---|
| How do I find a product? | Use the 🔍 Search bar on any page or browse categories in the main menu. |
| Can I save items to a wishlist? | Yes. Click “♡ Add to Wishlist” on any product. View everything under My Account → Wishlist. |
| How do I know if something is in stock? | • In stock: you’ll see “Add to Cart.” • Out of stock: a “Notify Me” button lets you join the wait-list. |
| Can I check out as a guest? | Absolutely—just enter shipping & payment details. Creating an account lets you track orders, save addresses, and unlock member-only promos. |
Payment & Security
| Question | Answer |
|---|---|
| Which payment methods do you accept? | Visa, Mastercard, American Express, Discover, PayPal, and major debit cards. |
| Is my payment information secure? | Yes—Leavid uses 256-bit SSL encryption and is PCI-DSS compliant. Your card data is transmitted and stored securely. |
| Can I use a coupon code? | Yep. Enter it in the “Coupon / Gift Card” field at checkout and hit Apply. |
| What if my payment fails? | An error will display and an email will follow. Double-check your card or try another method. Still stuck? Email [email protected] and we’ll troubleshoot. |
Shipping & Order Tracking
| Question | Answer |
|---|---|
| Which carriers do you use? | USPS, DHL, EMS, and select local postal partners. |
| How long does delivery take? | Standard: Handling 1-7 business days + Transit 14-21 business days. Fast: Handling 1-2 business days + Transit 10-15 business days. Continental-US orders typically arrive within 4-9 business days once in transit. |
| Is there a daily cut-off? | Orders placed after 5 PM EST (GMT-5) process the next business day. |
| How do I track my parcel? | We email a tracking link as soon as the order ships. Tracking may take 3-7 days to populate while the carrier scans the parcel. |
Cancel / Change an Order
| Question | Answer |
|---|---|
| Can I cancel or edit my order? | Yes—free for the first 24 hours after purchase. Email [email protected] or use our Contact Us form with your order number. |
| What happens after 24 hours? | The order heads to production and can no longer be changed or cancelled. |
Returns & Exchanges
| Question | Answer |
|---|---|
| What is your return window? | 180 days from delivery for most non-sale items in new, unworn condition with tags attached. |
| How do I start a return? | 1️⃣ Message us via Contact Us or email [email protected]. 2️⃣ We’ll send a prepaid label (Return cost: $0.00 for approved cases). 3️⃣ Pack the item with your invoice and drop it off. |
| Who pays return shipping? | Leavid covers shipping on defective, damaged, or incorrect items—and on the first size/color exchange per order. |
| Do you offer exchanges? | Yes—one free size or color swap within the 180-day window. Contact support with your order number and desired variant. |
Refunds
| Question | Answer |
|---|---|
| When will I receive my refund? | Within 2 business days after we receive and inspect your return. Your bank may take 10-15 days to post the funds. |
| Will original shipping fees be refunded? | Yes, when the return is due to our error (defective, damaged, or incorrect item). |
Still Need Help?
Leavid Customer Care
📧 Email: [email protected]
📞 Phone: +1 (706) 203-4348
🏠 8173 W 54th Lane, Arvada, CO 80002, United States Of America
🕘 Hours: Mon – Fri, 9:00 AM – 6:30 PM EST